Executive sponsor
Platform Owner
The customer's executive sponsor and decision maker for the Keystacker relationship.
- Owns the commercial relationship
- Approves direction and policy
- Final escalation point
Roles & personas
Eight roles, designed for clear separation of duties
Each role maps to a real person on a real team.
Operations lead
Platform Admin
Operations lead inside the customer's organization.
- Coordinates rollout and configuration
- Manages workspace structure
- Coordinates with Security and Billing Admins
Workspace owner
Organization Owner
Owns a tenant or workspace inside Keystacker.
- Sets organization-level policy
- Approves senior administrative changes
- Owns workspace lifecycle
Day-to-day administrator
Organization Admin
Handles day-to-day workspace administration.
- Manages teams and vault structure
- Reviews access requests
- Configures notifications and integrations
Security lead
Security Admin
Controls SSO, BYOK, and audit posture.
- Configures SSO and identity policy
- Manages BYOK posture
- Reviews audit evidence
Finance lead
Billing Admin
Manages plan, seats, and invoices.
- Manages plan and seat counts
- Owns billing communications
- Coordinates renewals
Hands-on operator
Technician
Works in vaults, credentials, and assets.
- Maintains credentials and notes
- Operates integrations
- Responds to access requests
Stakeholder / auditor
Read-only User
View-only access for stakeholders and auditors.
- Reviews access posture
- Reads audit evidence
- Cannot make changes